34bd FAQ — all your questions answered in one place

No. Each person may only hold one 34bd account. Attempting to create multiple accounts may result in all accounts being suspended and any bonuses being forfeited.

Your account is activated as soon as mobile OTP verification is complete. You can then deposit and start gaming right away. KYC verification will be required later for withdrawals.

Go to Account Settings and select the "KYC Verification" option. Upload photos of the front and back of your national ID or passport. Verification is usually completed within 24 hours. Contact support if you encounter any issues.

Changing your email or mobile number requires assistance from the support team, as additional identity verification is needed for security. You can update your password yourself from Account Settings.

On the login page Click the "Forgot Password?" link. A reset code will be sent to your registered mobile number or email. Use the code to set a new password — the whole process takes under 5 minutes.

Too many incorrect password attempts will temporarily lock your account for 30 minutes. After that, you can try again on your own or contact support. Once your identity is verified, the account is unlocked immediately.

OTP login lets you sign in without a password. Enter your mobile number and a 6-digit code will be sent to you via SMS. Enter the code to log in. Each OTP is valid for 5 minutes only.

You can deposit on 34bd via mobile banking, bank transfer, or online banking card. All methods credit your balance instantly. For more details, Deposit Page see details.

Once KYC verification is complete, withdrawals are typically processed within 24 hours. Mobile banking withdrawals are usually even faster. You can check your withdrawal status by contacting support after submitting a request.

34bd does not charge any fees on deposits. However, your payment service provider may apply a small transaction fee — check directly with them for details.

Minimum deposit and withdrawal amounts vary by payment method. For accurate figures, please check the Deposit Page see details or ask support.

When you make your first deposit after opening a new account, a welcome bonus is credited automatically. For the bonus amount and terms, On the promotions page Full details are provided.

Wagering means you must bet your bonus amount a set number of times before you can withdraw. For example, a 20x wagering requirement means you need to place BDT 2,000 in bets on a BDT 100 bonus. Each bonus has its own terms — On the promotions page see details.

Yes, winnings from free spins can be withdrawn — after meeting the applicable wagering requirements. You'll find the wagering conditions in the details of the relevant promotion.

Loyalty points start accumulating as soon as you register with 34bd. You earn points on every bet, and your VIP level grows with your points. Higher levels unlock cashback, exclusive bonuses, and a dedicated account manager.

34bd offers Sports Betting (cricket, football, tennis, and more), Live Casino (baccarat, roulette, blackjack), slots, virtual sports, and much more. New games are added every day.

Live Betting (in-play betting) means placing bets in real time while a match is in progress. In cricket or football, the odds shift with every ball or moment — live betting lets you take advantage of those changes as they happen.

RTP (Return to Player) is the percentage of total wagers returned to players over the long run. Most slot games on 34bd have an RTP of 94%–97%. The RTP is listed in each game's information section.

First, refresh the page. Check your internet connection. Clear your browser cache and try again. If the issue persists, use the 34bd app — it generally loads faster and more reliably. If nothing works, contact support.

34bd App – Free Download Download Page Available to download for both Android and iOS.

To install on Android, enable "Unknown Sources" in your device settings. On iOS, follow the instructions on the download page. If you still run into issues, chat with the support team — sending a screenshot will help them resolve it faster.

Yes, the app offers everything available on the website — plus a few extras, including biometric login, push notifications, and faster load times.

Yes. 34bd uses bank-grade 256-bit SSL encryption. Your personal information and payment data are fully confidential and are never shared with any third party. Learn more Privacy Policy Read more.

Go to Account Settings > Security > "Two-Factor Authentication" to enable it. Once active, you will need both your password and a mobile OTP code to log in. Enabling this is strongly recommended.

Change your password immediately and log out of all active sessions. Then notify the support team — they will temporarily freeze your account and investigate.

Go to Account Settings > Responsible Gaming to set daily, weekly, or session deposit and loss limits. Lowering a limit takes effect immediately — increasing one requires a 24-hour waiting period. For more details, on the Responsible Gaming page।

Self-exclusion lets you temporarily or permanently close your account. Choose any period from 6 months to 5 years, or opt for permanent closure. It can be activated instantly through Settings or via support.

The 34bd support team is trained to assist with responsible gaming concerns. You can also reach out to a local counselling centre or the National Institute of Mental Health in Bangladesh for mental health support. on the Responsible Gaming page Find out more.